Privacy Policy

Who We Are

Hey there - we're Flame Realm Architecture, based out of Toronto, and we've been designing spaces that actually matter since day one. Our office is at 1240 Bay Street, Suite 800, Toronto, ON M5R 2A7, and yeah, we take privacy seriously. This isn't just legal boilerplate - it's about respecting the trust you put in us when you share your info.

When you reach out to us at info@flamerealmx.info or call (416) 555-0147, you're starting a conversation. We want you to know exactly what happens with the details you share.

Information We Collect

Look, we're architects, not data miners. We only collect what we actually need to work with you or improve our services. Here's the breakdown:

• Contact stuff: Your name, email, phone number, mailing address - basically what you'd put on a business card.
• Project details: When you're looking for design services, we'll ask about your project specs, budget range, timelines, that sort of thing.
• Technical data: Your browser type, IP address, pages you visit on our site - standard web stuff that helps us keep things running smooth.
• Communication records: Emails, meeting notes, calls - we keep track so nothing falls through the cracks during your project.
• Payment info: When it's time to talk invoices and contracts, we'll need financial details, though most of that goes through secure processors.

How We Use Your Information

We're pretty straightforward about this. Your information helps us do our job better and keep you in the loop:

• Getting back to your inquiries and actually moving projects forward
• Sending you proposals, contracts, and project updates
• Managing the design process from concept to completion
• Handling billing and keeping our accounting straight
• Improving our website so it doesn't drive people crazy
• Staying compliant with Canadian regulations and professional standards
• Occasionally sending updates about our work if you've told us that's cool

Who We Share It With

We don't sell your data - period. That's not our business model. But sometimes we do need to share information with people who help us deliver quality work:

• Project collaborators: Engineers, contractors, consultants - people who need specific info to make your project happen.
• Service providers: Cloud storage, email platforms, accounting software - tools we use that have their own security protocols.
• Legal requirements: If the law says we gotta hand something over, we will, but we'll let you know unless we're legally prevented from doing so.
• Professional advisors: Our lawyers, accountants, insurance folks - but only when necessary and under confidentiality agreements.

Anyone we work with signs agreements to protect your info just like we do. No random sharing, no sketchy third parties.

Cookies & Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember you and work better. We use them for:

• Keeping you logged in if we build you a client portal down the line
• Understanding which pages people actually look at
• Making sure the site displays properly on your device
• Analyzing traffic patterns to improve user experience

Most browsers let you control cookies through settings. Just know that blocking them might make some features wonky.

Data Security

We take security seriously because, well, it matters. We use industry-standard encryption, secure servers, and limit access to your data to only team members who need it. Our systems are regularly updated and monitored.

That said, nothing online is 100% bulletproof. We do our absolute best, but we can't guarantee absolute security. If we ever experience a breach that affects you, we'll let you know ASAP and walk you through what happened and what we're doing about it.

Your Rights

This is your data, so you've got rights. Under Canadian privacy laws (PIPEDA and provincial regulations), here's what you can do:

• Access: Ask us what info we have about you - we'll show you.
• Correction: If something's wrong, let us know and we'll fix it.
• Deletion: Want us to delete your data? We'll do it, unless we're legally required to keep it.
• Opt-out: Don't want marketing emails? Unsubscribe anytime. We won't be offended.
• Portability: Need your data in a usable format? We can arrange that.
• Withdraw consent: Changed your mind? You can withdraw permission for us to use your data.

Just shoot us an email at info@flamerealmx.info with your request. We'll respond within 30 days, usually way faster.

Data Retention

We keep your information as long as we need it for the purposes we collected it, or as required by law. For active clients, that means throughout your project and for several years after for warranty, liability, and professional record-keeping purposes.

If you're just browsing or made an inquiry that didn't turn into a project, we'll typically keep basic contact info for a couple years in case you come back, then purge it. Project files and documents are retained for 7-10 years as required by architectural regulations in Ontario.

Third-Party Links

Our site might link to other websites - supplier sites, inspiration boards, whatever. Once you click away from flamerealmx.info, you're on their turf and their privacy policies apply. We can't control what they do, so make sure you check their policies if you're concerned.

Children's Privacy

Our services aren't directed at kids under 16. We don't knowingly collect information from minors. If you're a parent and think your child has given us information, reach out and we'll delete it promptly.

International Data Transfers

We're based in Canada, but some of our service providers might store data on servers in other countries, including the US. When that happens, your information is subject to the laws of those countries. We only work with providers who maintain strong privacy protections, but it's something to be aware of.

Changes to This Policy

Things change - laws get updated, we add new services, technology evolves. When we update this policy, we'll post the new version here with a revised date at the top. If it's a significant change, we'll send an email to active clients.

We recommend checking this page occasionally if you're curious about how we're handling your data.

Questions or Concerns?

If you've got questions about this privacy policy, how we handle your data, or you want to exercise any of your rights, just get in touch. We're real people and we'll actually respond.

If you're not satisfied with how we've addressed your privacy concerns, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.